Refunds & Returns

Last updated: 4 July 2026 This policy applies to physical Float Card products purchased from Paul Audi, trading as FloatHQ (ABN 97 819 794 775). Your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality. Faulty or damaged cards. If your Float Card arrives damaged, fails to scan reliably, or develops a fault in normal use, contact us at hello@floathq.com.au with your order details and a photo or short description of the issue. We will replace the card at no cost to you, or refund you where a replacement isn't suitable. Change of mind. Because each Float Card is configured for its owner, we do not offer change-of-mind refunds once a card has been produced or dispatched. If you've ordered and your card has not yet entered production, contact us as soon as possible and we will do our best to cancel and refund the order. Subscriptions and digital services. Where Float services are sold on a subscription basis, you may cancel at any time; cancellation takes effect at the end of the current billing period. This does not limit any rights you have under the Australian Consumer Law. How refunds are paid. Approved refunds are returned to your original payment method, normally within 5–10 business days. Contact: hello@floathq.com.au